Cannadorra Terms and Conditions

These Terms and Conditions apply to purchases made in the online marketplace www.cannadorra.com,

operated by Cannadorra Trade s.r.o., with its registered office at Wuchterlova 523/5, 160 00 Prague 6, Czech Republic, Company ID: 24728993, VAT number: CZ24728993. The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 169401.

I. INTRODUCTORY PROVISIONS

1. 1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of Zelena Zeme s.r.o., with its registered office at Wuchterlova 523/5, 160 00 Prague 6, Czech Republic, Company ID: 24728993, VAT number: CZ24728993, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 169401 (hereinafter referred to as “ZZ”), govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between ZZ or a third party using the services of the electronic marketplace operated by ZZ at the internet address www.cannadorra.com (hereinafter referred to as the “Website”) as the seller (hereinafter referred to as the “Seller”) and another natural or legal person as the buyer (hereinafter referred to as the “Buyer” or the “Customer”).
   2. These Terms and Conditions further regulate the rights and obligations of the contracting parties when using the Website through the web interface of the online store (hereinafter referred to as the “Store Web Interface”) and other related legal relationships. These Terms and Conditions do not apply to cases where a person intending to purchase goods from the Seller acts within the scope of their business activity when ordering goods.
   3. Provisions deviating from these Terms and Conditions may be agreed in the Purchase Contract. Deviating provisions in the Purchase Contract shall prevail over the provisions of these Terms and Conditions.
   4. These Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are made in the English language. The Purchase Contract may be concluded in the English language.
   5. ZZ may amend or supplement the wording of these Terms and Conditions; however, the version effective at the time of conclusion of the Purchase Contract shall always apply between the contracting parties.
   6. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From their user interface, the Buyer may order goods (hereinafter referred to as the “User Account”). The Buyer may also order goods without registration directly through the Store Web Interface.
   7. When registering on the Website and ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the User Account whenever any change occurs. The data provided by the Buyer in the User Account and when ordering goods are considered by ZZ and other Sellers to be correct for the purposes of concluding the Purchase Contract and invoicing.
   8. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their User Account and acknowledges that ZZ and the Seller are not liable for any breach of this obligation by the Buyer.
   9. The Buyer is not entitled to allow third parties to use the User Account.
   10. ZZ may cancel the User Account, especially if the Buyer has not used their User Account for more than 2 years or if the Buyer breaches their obligations under the Purchase Contract, including these Terms and Conditions.
   11. The Buyer acknowledges that the User Account may not be available continuously, particularly due to necessary maintenance of ZZ’s hardware and software equipment or the hardware and software equipment of third parties.

II. CONCLUSION OF THE PURCHASE CONTRACT

1. 1. The Store Web Interface contains a list of goods offered by Sellers for sale, including the prices of the offered goods. The prices of the offered goods include value added tax and all related fees. The price of shipping and cash-on-delivery payment, if applicable, is stated separately. The offer of goods and the prices of these goods remain valid for as long as they are displayed in the Store Web Interface. This provision does not limit the Seller’s ability to conclude a Purchase Contract under individually agreed conditions. All offers for the sale of goods placed in the Store Web Interface are non-binding and Sellers are not obliged to conclude a Purchase Contract regarding such goods.
   2. ZZ is not responsible for the accuracy and up-to-dateness of information provided for products sold through the Website by third parties who have entered such information into the Website themselves.
   3. The Store Web Interface also contains information about the costs associated with packaging, cash-on-delivery payment and delivery of goods. Information on the costs associated with packaging and delivery of goods stated in the Store Web Interface applies only in cases where the goods are delivered to countries available for delivery within the Website.
   4. Within the Store Web Interface, information about the Seller and any special conditions relating to the sale of the offered goods are also provided for individual products, if such conditions differ from these Terms and Conditions. Special sales conditions stated for individual goods and differing from these Terms and Conditions shall prevail over these Terms and Conditions.
   5. ZZ enables Customers to search for individual offers of goods within the Store Web Interface and to conclude a Purchase Contract between the Customer and the Seller who has placed the offer on the basis of an agreement with ZZ. ZZ publishes only offers of its own products or products of third parties registered for the purpose of sale on the Website. Individual offers are sorted according to relevant criteria selected by the Customer, such as name, type and content of the goods searched for, automatically based on the search terms entered by the Customer. The Website does not provide a comprehensive price comparison of a given product or type of goods on the market, nor offers from entities other than ZZ’s contractual partners or ZZ as the Seller.
   6. To order goods, the Buyer fills in the order form in the Store Web Interface. The order form contains, in particular, information about:
      - the ordered goods, which the Buyer places into the electronic shopping cart of the Store Web Interface,
      - the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods,
      - information about the costs associated with delivery of the goods (hereinafter collectively referred to as the “Order”).
   7. Before submitting the Order, the Buyer is allowed to check and change the data entered in the Order, including with regard to the Buyer’s ability to identify and correct errors made when entering data into the Order. The Buyer sends the Order by clicking the button confirming the order with an obligation to pay. The data stated in the Order are considered by the Seller to be correct. Immediately after receiving the Order, the Seller confirms receipt of the Order to the Buyer by e-mail sent to the Buyer’s e-mail address stated in the User Interface or in the Order (hereinafter referred to as the “Buyer’s E-mail Address”).
   8. The Seller is always entitled, depending on the nature of the Order, in particular the quantity of goods, purchase price amount or expected transport costs, to ask the Buyer for additional confirmation of the Order, for example in writing or by telephone.
   9. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the Order, which is sent by the Seller to the Buyer by e-mail to the Buyer’s E-mail Address.
   10. The Buyer acknowledges that the Seller is not obliged to conclude the Purchase Contract, or may withdraw from the Purchase Contract, especially with persons who have previously materially breached a Purchase Contract, including the Terms and Conditions of the marketplace www.cannadorra.com or special conditions relating to products.
   11. By concluding the Purchase Contract, the Buyer declares that they are over 18 years of age. The Seller reserves the right to cancel the Order in case of doubts as to whether the Buyer meets the age requirement, particularly when purchasing goods containing alcohol, tobacco products, smoking accessories, herbal products intended for smoking, electronic cigarettes or similar age-restricted products. The Seller is entitled to verify the Buyer’s age by an appropriate age verification method.
   12. The Buyer agrees to the use of means of distance communication when concluding the Purchase Contract. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Purchase Contract, such as internet connection costs or telephone call costs, shall be borne by the Buyer; such costs do not exceed the usual rate charged by the Buyer’s service provider.

III. PRICE OF GOODS AND PAYMENT TERMS

1. The prices of goods are valid at the moment the Order is placed. This price will be stated in the Order and in the e-mail confirming receipt of the Order. The price always includes the applicable VAT rate.
2. The Buyer may pay the Seller the price of the goods and any costs associated with delivery of the goods under the Purchase Contract in the following ways:

- in cash upon receipt, if this payment method is available;

- by payment card through the payment gateway;

- by cash on delivery upon receipt of the goods from the carrier, if this payment method is available;

- by bank transfer to the relevant Seller’s account stated in the Order confirmation.

3. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods, and any fee for cash-on-delivery payment, if applicable. The method of delivery and payment of goods and the related fees are defined in the section Shopping information. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery and payment of the goods.
4. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of a cashless payment, the purchase price is payable within 14 days of conclusion of the Purchase Contract.
5. In the case of payment by bank transfer, the Buyer is obliged to pay the purchase price together with the variable symbol or other payment reference, if provided. In the case of bank transfer, the Buyer’s obligation to pay the purchase price is fulfilled at the moment when the relevant amount is credited to the Seller’s account.
6. Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined with each other unless expressly stated otherwise.
7. The Seller shall issue a tax document — invoice — to the Buyer for payments made under the Purchase Contract.
8. Bank details for payments, if applicable:
   IBAN: CZ2320100000002500877828
   SWIFT: FIOBCZPPXXX
   Account Holder: Zelena Zeme, s.r.o.
   Bank Institution: Fio banka, a.s., Na Florenci 2139/2, 110 00 Praha 1, Czech Republic
9. Consumer reviews of goods published before the effective date of these Terms and Conditions may not have been verified by ZZ or Sellers as to their authenticity or origin. Consumer reviews of goods published after the effective date of these Terms and Conditions come from Customers for whom it was verified before publication that they actually purchased the goods. ZZ verifies the authenticity of such reviews in this manner before publishing them.

IV. DELIVERY OF GOODS AND DELIVERY TERMS

1. The Seller confirms receipt of the Order to the Customer by e-mail. Goods are usually dispatched within five business days of receipt of the Order, or, in the case of advance payment, after the amount has been credited to the Seller’s account. If the goods are out of stock, the Seller shall inform the Buyer and agree on the next steps.
2. The method of delivery of goods and the related fees are defined in the section Shopping information, which forms an integral part of these Terms and Conditions.
3. The Buyer is obliged to properly take over the goods from the carrier, check the integrity of the packaging and notify the carrier immediately of any defects. If the Buyer finds damage to the packaging indicating unauthorized opening of the shipment or obvious damage caused by improper handling, the Buyer is advised not to accept the shipment.
4. If payment by cash on delivery has not been selected, the Seller sends the goods to the address provided by the Buyer for delivery only after payment has been made.
5. When receiving the Order, the Buyer may be required to prove that they are of legal age if the purchased goods include alcohol, tobacco products, smoking accessories, herbal products intended for smoking, electronic cigarettes or similar age-restricted products.
6. The Seller is entitled to ensure that goods subject to age restrictions are not handed over to a minor. The Buyer’s age may be verified during the purchase process, at delivery, at a staffed pickup point or by the carrier, depending on the selected delivery method and applicable legal requirements.

V. FAILURE TO ACCEPT ORDERED GOODS

By concluding the Purchase Contract, the Buyer is obliged to accept the ordered goods. If the Buyer breaches this obligation, the Buyer is liable for any damage caused to the Seller, including payment of additional costs associated with returning the goods back to the Seller.

VI. WITHDRAWAL FROM THE CONTRACT AND NON-CONFORMITY WITH THE PURCHASE CONTRACT

1. The Consumer is entitled to withdraw from the contract within 14 days of receipt of the goods, for any reason or without giving a reason.

2. Withdrawal from the contract may be made by completing the withdrawal form, which the Customer attaches to the returned goods. To increase Customer comfort, Zelena Zeme handles all withdrawals relating to goods sold through the Website. This does not affect the Customer’s right to contact the relevant Seller directly.

3. Use of the form is not a condition for withdrawal from the contract. The Consumer is also entitled to withdraw from the contract by another form of clear addressed statement.

4. Withdrawal from the contract must be made no later than on the last day of the statutory period. To meet the deadline, it is sufficient to send the notice of withdrawal on the last day of the period.

5. The contract cannot be withdrawn from in cases provided for by legal regulations, in particular:

   • for goods that are subject to rapid deterioration,

   • for goods that have been irreversibly mixed with other goods after delivery,

   • for goods delivered in sealed packaging that the Buyer has removed from the packaging and that cannot be returned for hygiene reasons.

6. The Buyer is obliged to return the goods complete, preferably in the original packaging and in an undamaged condition.

7. The Buyer is liable for any reduction in the value of the goods resulting from handling the goods in a way other than what is necessary to become familiar with their nature, properties and functionality.

8. In the event of withdrawal from the contract, the Buyer is obliged to send the goods to the Seller’s address secured in such a way that they are not damaged during transport. The Seller recommends insuring the shipment.

9. Shipments sent cash on delivery will not be accepted. The costs of returning the goods shall be borne by the Buyer.

10. When withdrawing from the contract, the Buyer is obliged to provide their name and surname, Order number and contact details, such as e-mail or telephone, and attach the original or a copy of the proof of purchase of the goods.

11. Shipments where the sender or the reason for return cannot be identified may be returned to the sender.

12. The Seller shall refund the Buyer the purchase price, including delivery costs, no later than 14 days after withdrawal from the contract. The Seller is not obliged to refund the money before receiving the returned goods or before the Buyer proves that the goods have been sent back.

13. The Seller is entitled to withdraw from the contract until the goods are dispatched, especially in the event of unavailability of the goods, a significant change in the price of the goods or doubts about the Buyer’s legal age when ordering goods containing alcohol, tobacco products or similar age-restricted products.

14. If the goods show defects upon receipt, in particular if they do not have the properties declared by the Seller, are damaged or have not been delivered in the ordered quantity or quality, the Buyer has the right to file a complaint in accordance with Article VII of these Terms and Conditions.

VII. WARRANTY AND COMPLAINTS

1. If the purchased goods have a defect, the Buyer may request its removal no later than within two years of receipt, unless stated otherwise below. At their choice, the Buyer may request delivery of new goods without defects or repair of the goods, unless the chosen method of removing the defect is impossible or disproportionately costly compared with the other method. This shall be assessed in particular with regard to the significance of the defect, the value the item would have without the defect and whether the defect can be removed by the other method without significant difficulties for the Buyer. If a minimum durability date, expiry date or other similar information is indicated on the goods sold, their packaging or instructions attached to them, a complaint may be made, in the case of a hidden defect, no later than within this period. A complaint may be submitted by completing this form and sending it together with the goods complained about to the ZZ address stated in the form. To increase Customer comfort, ZZ handles all complaints relating to goods sold by Sellers on the Website, including repairs as warranty service, on the basis of a contractual relationship; this does not affect the Customer’s right to contact the relevant Seller directly within the scope of the law.
2. The warranty does not apply to wear and tear caused by the usual use of the item. For items sold at a lower price, the warranty does not apply to defects for which the lower price was agreed. If a defect appears within twelve months of receipt, it is presumed that the goods were defective already upon receipt. This does not apply to goods marked with a minimum durability date, expiry date or other similar information.
3. The Seller shall remove the defect within a reasonable time after it has been reported, so as not to cause significant difficulties to the Buyer, taking into account the nature of the item and the purpose for which the Buyer purchased it. The Seller may refuse to remove the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value the item would have without the defect.
4. The Buyer may request a reasonable discount or withdraw from the contract if the Seller has refused to remove the defect or has not removed it in accordance with the above, if the defect appears repeatedly, if the defect constitutes a material breach of the contract or if it is apparent from the Seller’s statement or the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the Buyer.
5. If the defect is irreparable and prevents the proper use of the goods, the Buyer has the right to replacement of the defective goods or withdrawal from the Purchase Contract. The same rights apply if the defects are repairable but the Buyer cannot properly use the item due to the repeated occurrence of the defect after repair or due to a larger number of defects. A repeated occurrence of a defect means that the same defect preventing proper use, which has already been repaired at least twice during the warranty period, occurs again. A larger number of defects means that the item has at least three defects at the same time that prevent its proper use.
6. If there are other irreparable defects and the Consumer does not request replacement of the item, the Consumer has the right to a reasonable discount on the purchase price or withdrawal from the Purchase Contract.
7. The Buyer shall inform the Seller which right they have chosen when filing the complaint or without undue delay after filing it. The choice made cannot be changed without the Seller’s consent; this does not apply if the Buyer requested repair of a defect that turns out to be irreparable. If the Seller does not remove the defects within a reasonable period or informs the Buyer that the defects will not be removed, the Buyer may request a reasonable discount on the purchase price instead of removal of the defect or may withdraw from the contract.
8. The Seller shall inform the Buyer about the status of the complaint.
9. The Seller shall decide on the complaint immediately, and in complex cases within three business days. This period does not include the time reasonably required according to the type of product or service for expert assessment of the defect. The complaint, including removal of the defect, shall be handled without undue delay, no later than within 30 days from the date the complaint is made. After expiry of this period, the Consumer has the same rights as if the defect were irreparable.
10. In the case of a justified complaint, the Buyer has the right to reimbursement of costs associated with the complaint, especially postage paid when sending the goods complained about. In the case of withdrawal from the contract due to a defect in the item, the Consumer also has the right to reimbursement of costs related to such withdrawal. In the case of an unjustified complaint, the goods will be sent back to the Customer at the Customer’s expense. The costs associated with transporting the goods to the Customer after a justified complaint has been settled shall be borne by the Seller.
11. After a justified complaint has been settled, the warranty period is extended by the duration of the complaint procedure. This period begins on the day following receipt of the goods and ends on the day the complaint is settled, not on the day the Customer collects the goods.
12. In the case of a justified complaint, the Buyer is entitled to reimbursement of costs reasonably incurred in exercising this right; these costs must be claimed by the Buyer no later than one month after expiry of the period for filing the complaint. If the Buyer does not collect the repaired item within 14 days of the Seller’s request for collection, the Seller is entitled to charge a storage fee.
13. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: http://www.coi.cz, is competent for out-of-court settlement of consumer disputes arising from a Purchase Contract concluded between the Seller and the Customer. A dispute may also be resolved online through the designated platform available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. The Buyer may also file a complaint with the Czech Trade Inspection Authority, the state supervisory authority for consumer protection. Any questions, suggestions, comments or complaints may be sent to info@cannadorra.com or communicated by phone at +49 157 541 189 08.

The address for written communication, sending withdrawal from the contract, returning goods and complaints is: Zelena Zeme s.r.o., Wuchterlova 523/5, 160 00 Prague 6, Czech Republic.

VIII. PERSONAL DATA PROTECTION POLICY

ZZ and the Sellers process personal data in accordance with the Personal Data Protection Policy, which is available at https://www.cannadorra.com/protection-of-personal-data/.

IX. COMPANY DETAILS AND CONTACT INFORMATION

Billing information:

Zelena Zeme s.r.o.
Wuchterlova 523/5
160 00 Prague 6
Czech Republic
VAT number: CZ24728993

IBAN: CZ2320100000002500877828
SWIFT: FIOBCZPPXXX
Account Holder: Zelena Zeme, s.r.o.
Bank Institution: Fio banka, a.s., Na Florenci 2139/2, 110 00 Praha 1, Czech Republic

Email: info@cannadorra.com
Mobile: +49 157 541 189 08

X. FINAL PROVISIONS

1. ZZ reserves the right to amend these Terms and Conditions. The amended Terms and Conditions shall be published in an appropriate manner on the Website www.cannadorra.com.
2. These Terms and Conditions become effective on 09.09.2025.