Can I return an item?

Please visit our Policies page to learn more.


What if my order is missing an item?


If your order is missing an item, please let us know immediately so we can send a replacement item.


How long does it take for my order to be processed?


Orders are usually processed within 24 hours (for weekdays) after your order. We do not ship orders on weekends or Czech holidays.


Will I receive a notification when my order has been sent?


Yes! We will send you a confirmation email when your package is shipped. If you need a tracking number, you can always contact us and get your number.


Order confirmation - what should I do if didn´t receive any confirmation?


First, check your spam folder as our confirmations are generated automatically - sometimes this is a red mark for email clients. If the email is in the spam folder, make sure you add Cannadorra to your address book. If the confirmation does not exist, check that the data you provided is correct and contact us at or at our online chat, if the problem persists.


Confirmation of order - how do I know that my order has been made successfully?


We will send you an e-mail confirming your order as soon as it is completed through our website. This e-mail will contain a description of your order, an invoice number and bank account number if you have any questions or concerns. Be sure to keep this email as requests without the reference number may be delayed.


Card payment - how does it work?


Your card will be charged immediately after your bank's security checks and Cannadorra has been approved. When refusing your credit card, you always have the option of paying by bank transfer.


What payment method do you accept?

We accept all credit cards. We take your security very seriously, so your data is safe with us. To avoid fraudulent charges, all credit and debit cardholders must be validated and authorized by us and the card issuer. With us, you can pay by card or bank transfer.


Methods of payment

1) Credit Card
Deduction of the purchase amount from your bank account occurs immediately after the confirmation of your order.

2) Bank Transfer
You can pay for your order via bank transfer:
IBAN-Nr: CZ6420600000000001110949
Variable symbol: Your Order Nr.
Bank-account owner: Zelená Země, s.r.o.
Bank-Instution: Citfin, Radlická Str. 751/113e,158 00 Prague



Can I find Cannadorra in the stores?


For this question, please contact us: or in our online chat.


Where do you deliver your products?


At the moment we deliver our products throughout Europe and we ´re planning to grow.


Additional information

Hemp products and legislation

All presented hemp products are 100% legal according to EU legislation. They are made from legal agricultural strains of hemp which contain the legal level of THC (less than 0,2%). Hemp seed is used for the production of oil, protein and also for direct consumption. Hemp herb is used for CBD extraction, tea, and ointments & cosmetics. All our products are NOT psychoactive. offers a complete range of hemp, CBD products & foods. All EU mostly organic production. 

CBD products Hemp Tea | Hemp Oil | Hemp Seeds | Hemp Protein | Other Hemp | Hemp Cosmetics | Hemp Ointments